Frequently Asked Questions
Everything you need to know about shopping with Crossword
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn items with original tags attached. Please note that for hygiene reasons, jewelry and intimates are final sale unless defective.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our chart, as sizing can vary between different fits and collections.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options through Klarna and Afterpay.
Can I track my shipment in real-time?
Yes, once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can see live updates on your delivery status.
Are your materials sustainably sourced?
At Crossword, we are committed to ethical fashion. Over 60% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we audit all our manufacturing partners annually.