Returns & Exchanges

At Crossword, we want you to be completely satisfied with your fashion selection. If your purchase isn't the perfect fit, you can return or exchange any unworn items with original tags within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Log into your Crossword account, navigate to your order history, and select the items you wish to return to receive a digital return authorization.

• 2.
  Pack Your Items

  Securely place the unworn garments in their original packaging, ensuring all designer tags and labels remain attached to the products.

• 3.
  Ship It Back

  Print the prepaid shipping label provided in your email, attach it to the parcel, and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund to the original payment method within 5 to 7 business days.